Shipping policy
Shipping Policy 🚚
Processing Time All Puzzle Pups orders are dispatched within 2–5 business days of being placed.
Delivery Times & Costs
🇬🇧 UK
- Standard Delivery: £2.99 (3–7 business days)
- Free Standard Delivery on orders over £50
- Express Delivery: £6.99
🇪🇺 Europe
- Standard Delivery: £2.99 (7–14 business days)
- Free Standard Delivery on orders over £50
- Standard International: £14.99
🌍 International (US, Australia, Canada & more)
- Standard International: £18.99 (7–14 business days)
Delivery times are estimates and may vary during busy periods.
Customs & Duties International orders may be subject to customs fees or import duties upon arrival. These charges are the responsibility of the customer.
Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information.
Questions? If you have any concerns about your delivery, please contact us at Support@PuzzlePups.com and we'll be happy to help.